Help & FAQ
Answers to the questions we are asked most. If yours is not here, email support@careerhikeai.com.
General
What is CareerHiKe?
CareerHiKe is a career-preparation app that helps you get interview-ready: resume and job-description analysis, resume-to-job matching, AI-generated mock interviews with scoring, career planning, learning centres, a professional Knowledge Hub, and an Interview Companion that surfaces relevant knowledge while you practise. The AI Career Coach talks you through a report you already have, by voice — it does not cover the learning centres or the Knowledge Hub.
Is CareerHiKe free to use?
The whole app is free except for Premium features. Premium unlocks the AI features — resume and job-description analysis, matching, mock interviews, answer evaluation and career planning — plus the Resume Builder, Interview Planner, Interview Companion, the 150 HR interview questions and the AI Career Coach. The learning centres, Knowledge Hub and this FAQ are always free.
Do I need an internet connection?
Learning content, the Knowledge Hub, the Interview Companion, the HR question library and the Interview Planner's reminders work offline. Signing in, syncing and every AI feature — including the AI Career Coach — need a connection.
Account
How do I create an account?
Tap Sign up on the welcome screen and register with your email address. Create a password that meets the requirements shown as you type, then confirm your email with a one-time code. You must be 18 or older to create an account.
How do I delete my account?
Open Settings → Delete account, or follow the steps on the Delete Account page. This permanently deletes your account and the data in it, and cannot be undone. Deleting your CareerHiKe account does not cancel your Google Play subscription — cancel it in Google Play first (Play Store → your profile → Payments & subscriptions → Subscriptions), or you may still be charged. A few records are kept for a limited time after deletion; the Delete Account page lists them.
Can I change my email or password?
Your password, yes: Settings → Change password. The email address on your account cannot currently be changed in the app. If you need help with it, email support@careerhikeai.com.
Subscription
What does Premium include?
Premium unlocks the AI-powered features (such as resume and interview analysis) and includes three separate allowances refreshed each billing period: AI Credits for most AI features, Coach Credits for the AI Career Coach, and Resume Credits for the Resume Builder. Free features stay free.
What are AI Credits?
AI Credits are what most AI features spend — resume analysis, job-description analysis, resume-to-job matching, building an interview question plan (which starts a mock interview), scoring your answers and career planning. Answering interview questions is free. Each action shows its cost before you run it. Your allowance refreshes each billing period. Credits are not sold separately — they come with Premium. The Resume Builder uses Resume Credits, not AI Credits.
What are Coach Credits?
Coach Credits are used only by the AI Career Coach. They come with Premium and are refreshed each billing period. They cannot be bought separately, and running out of Coach Credits does not affect your AI Credits.
What are Resume Credits?
Resume Credits are used only by the Resume Builder. Premium includes 125 a billing period and each build costs 25, so five builds a period. They cannot be bought separately, cannot be exchanged for AI or Coach Credits, and expire at the end of the billing period.
Do my credits expire?
Yes. Every AI Credit, Coach Credit and Resume Credit belongs to the billing period it was granted in and expires at the end of that period. Credits do not roll over, and this applies to every credit whatever its source — including any returned to you after an action that did not complete.
How are AI Credits different from Coach Credits?
They are two separate currencies and cannot be exchanged for one another. AI Credits pay for the analysis, matching, interview and career-planning features; Coach Credits pay only for AI Career Coach sessions. Spending one never draws down the other, which is also why they are totalled separately in your usage history. Resume Credits, used only by the Resume Builder, are a third separate balance.
What does a coach session cost?
Every coach session costs 10 Coach Credits, whichever coach you are talking to. A session cannot start unless you have at least 10 Coach Credits available, and starting another session afterwards costs a further 10.
How long does a coach session last?
Up to five minutes. The session ends automatically when the five minutes are up — you will see the time remaining while you talk, so it is never a surprise. If you want to keep going, you can start a new session for another 10 Coach Credits.
What happens if a session ends early?
If you end the conversation yourself, the session is complete and the 10 Coach Credits are spent — you chose to stop. If the session fails or is interrupted before it gets going, the Coach Credits it reserved are returned to your balance automatically, without you having to ask. A credit return is not a refund of money.
How do I cancel my subscription?
You may cancel your subscription at any time. Cancellation prevents future recurring payments. It does not immediately remove access — you continue to enjoy Premium until the current billing period expires. Manage or cancel from your App Store or Google Play account.
Privacy
What data does CareerHiKe collect?
Only what the product needs: your account details, the content you create (resumes, job descriptions), anonymous usage analytics in the app, and crash reports that carry your account ID so a fault you hit can be traced. No location. No microphone audio is stored by CareerHiKe. Voice Coach audio is sent to Google while a session runs — see “What happens to my voice in the AI Career Coach?”
What happens to my voice in the AI Career Coach?
Your microphone audio is sent live to Google, the AI provider behind the coach, and is transcribed there so the coach can follow the conversation. We also send a summary of the report the session is about — your resume analysis, a job-description analysis, a resume-to-job match report, or your career plan — which can include excerpts from the material it was built from. CareerHiKe does not keep the audio and does not keep a transcript — only a record that the session ran, how long it lasted and the Coach Credits it used. Under the paid agreement we use, Google does not use this content to improve its products. Google's abuse-monitoring policy says it retains prompts, contextual information and outputs for up to 55 days to detect misuse. Content flagged by its systems may be reviewed by authorised Google staff.
What data is shared with the coach?
A coach only ever discusses one report you already have, and that report is what gets sent: your resume analysis, a job-description analysis, a resume-to-job match report, or your career plan. The summary sent can include excerpts from the material it was built from — including any pay-related guidance in a career plan. Nothing else from your account is sent, and a coach cannot see reports the session is not about.
Is the app's analytics anonymous?
Yes. The app's analytics record coarse events and counts only — never your name, email, free text, resume content or anything you say. Crash reports are separate: they carry your account ID so that a fault you hit can be traced.
Resumes
How do I upload my resume?
Go to My resumes and tap Upload, then choose a PDF or DOCX file from your device. You can replace or delete it any time. Deleting a resume deletes its file, its text and its analysis; match reports, interviews and tailored resumes already made from it are kept.
Which resume file formats are supported?
PDF and DOCX (Word) files. Older .doc files are not supported — save the file as PDF or DOCX first. For best results use a clean, text-based file rather than a scanned image.
Payments
How does billing work?
Subscriptions are billed and managed by the App Store or Google Play; CareerHiKe never sees your card details. Cancel anytime. Cancelling stops future renewals — you keep Premium until the current billing period ends.
What is the refund policy?
Subscription payments are generally non-refundable once your subscription has been activated, AI resources have been consumed, or Premium services have been used. Refunds are only considered where required by applicable law, or where CareerHiKe explicitly approves an exception. Duplicate billing errors, technical payment failures, or accidental duplicate purchases may be reviewed individually. There are no prorated refunds and no partial refunds. Store refund requests are handled under the App Store or Google Play policies.
Notifications
How do I control notifications?
Open Settings → Notifications. Turn categories on or off, choose which times of day you want reminders, and set Quiet Hours so you're never disturbed. Push categories, including Tips & offers, are on until you turn them off.
Will CareerHiKe send me promotional emails?
Only if you turn on Promotional emails in Settings → Notifications — it is off until you do. If you turn it on, you receive at most one every 72 hours, and they may greet you by your first name. To stop them, turn the setting off, use the unsubscribe link in any promotional email, or email support@careerhikeai.com. Account and security emails are separate and are always sent.
Will I get too many notifications?
No. Reminders are capped per day, respect your Quiet Hours, and never repeat the same message — they're designed to help, not spam.
Troubleshooting
Interview Companion isn't hearing me. What can I do?
Check that microphone permission is granted in your device settings, that on-device speech recognition is available for your language, and that no other app is using the microphone.
What happens if a coach session disconnects?
The conversation stops and the microphone stops with it. A session that fails or is interrupted before it delivers anything has its 10 Coach Credits returned to your balance automatically — you do not need to contact us. If your balance still looks wrong after a few minutes, reopen the Premium screen to refresh it, and email us if it has not corrected itself.
My progress isn't syncing.
Make sure you're signed in and online. Progress is saved on-device immediately and syncs automatically when a connection returns.
How do I contact support?
Use Settings → Contact us to send us a message. We read every one and reply as soon as we can.