Help & FAQ
Answers to the questions we are asked most. If yours is not here, email support@careerhikeai.com.
General
What is CareerHiKe?
CareerHiKe is a career-preparation app that helps you get interview-ready: resume and job-description analysis, resume-to-job matching, AI-generated mock interviews with scoring, career planning, learning centres, a professional Knowledge Hub, and an Interview Companion that surfaces relevant knowledge while you practise. AI voice coaches talk you through a report you already have — they do not cover the learning centres or the Knowledge Hub.
Is CareerHiKe free to use?
The whole app is free except for Premium features. Premium unlocks the AI features — resume and job-description analysis, matching, mock interviews, answer evaluation and career planning — plus the Interview Planner, Interview Companion and the AI voice coaches. The learning centres, Knowledge Hub and this FAQ are always free.
Do I need an internet connection?
Learning content, the Knowledge Hub and Interview Companion search work offline. Signing in, syncing progress and any future AI features need a connection.
Account
How do I create an account?
Tap Sign up on the welcome screen and register with your email address. You will set a password of at least twelve characters and confirm your email with a one-time code.
How do I delete my account?
Open Settings → Delete account. This permanently removes your account and personal data. The action cannot be undone.
Can I change my email or password?
Yes — manage your sign-in details from your profile and settings.
Subscription
What does Premium include?
Premium unlocks the AI-powered features (such as resume and interview analysis) and includes two allowances refreshed each billing period: AI Credits for most AI features, and Coach Credits for the AI voice coaches. Free features stay free.
What are AI Credits?
AI Credits are what most AI features spend — resume analysis, job-description analysis, resume-to-job matching, generating a mock interview, scoring your answers and career planning. Each action shows its cost before you run it. Your allowance refreshes each billing period. Credits are not sold separately — they come with Premium.
What are Coach Credits?
Coach Credits are used only by the AI voice coaches. They come with Premium and are refreshed each billing period. They cannot be bought separately, and running out of Coach Credits does not affect your AI Credits.
Do my credits expire?
Yes. Every AI Credit and Coach Credit belongs to the billing period it was granted in and expires at the end of that period. Credits do not roll over, and this applies to every credit whatever its source — including any returned to you after an action that did not complete.
How are AI Credits different from Coach Credits?
They are two separate currencies and cannot be exchanged for one another. AI Credits pay for the analysis, matching, interview and career-planning features; Coach Credits pay only for voice-coach sessions. Spending one never draws down the other, which is also why they are totalled separately in your usage history.
What does a coach session cost?
Every coach session costs 10 Coach Credits, whichever coach you are talking to. A session cannot start unless you have at least 10 Coach Credits available, and starting another session afterwards costs a further 10.
How long does a coach session last?
Up to five minutes. The session ends automatically when the five minutes are up — you will see the time remaining while you talk, so it is never a surprise. If you want to keep going, you can start a new session for another 10 Coach Credits.
What happens if a session ends early?
If you end the conversation yourself, the session is complete and the 10 Coach Credits are spent — you chose to stop. If the session fails or is interrupted before it gets going, the Coach Credits it reserved are returned to your balance automatically, without you having to ask. A credit return is not a refund of money.
How do I cancel my subscription?
You may cancel your subscription at any time. Cancellation prevents future recurring payments. It does not immediately remove access — you continue to enjoy Premium until the current billing period expires. Manage or cancel from your App Store or Google Play account.
Privacy
What data does CareerHiKe collect?
Only what the product needs: your account details, the content you create (resumes, job descriptions) and anonymous usage analytics. No location. No microphone audio is stored by CareerHiKe. Voice Coach audio is sent to Google while a session runs — see “What happens to my voice in the AI Career Coach?”
What happens to my voice in the AI Career Coach?
Your microphone audio is sent live to Google, the AI provider behind the coach, and is transcribed there so the coach can follow the conversation. We also send a summary of the report the session is about — your resume analysis, a job-description analysis, a resume-to-job match report, or your career plan — which can include excerpts from the material it was built from. CareerHiKe does not keep the audio and does not keep a transcript — only a record that the session ran, how long it lasted and the Coach Credits it used. Under the paid agreement we use, Google does not use this content to improve its products. Google's abuse-monitoring policy says it retains prompts, contextual information and outputs for up to 55 days to detect misuse. Content flagged by its systems may be reviewed by authorised Google staff.
What data is shared with the coach?
A coach only ever discusses one report you already have, and that report is what gets sent: your resume analysis, a job-description analysis, a resume-to-job match report, or your career plan. The summary sent can include excerpts from the material it was built from — including any pay-related guidance in a career plan. Nothing else from your account is sent, and a coach cannot see reports the session is not about.
Is analytics tracking anonymous?
Yes. Analytics record coarse events and counts only — never your name, email, free text, resume content or anything you say.
Resumes
How do I upload my resume?
Go to Resumes and tap Upload, then choose a PDF or document from your device. You can replace or delete it any time.
Which resume file formats are supported?
Common document formats such as PDF and Word documents are supported. For best results use a clean, text-based file rather than a scanned image.
Payments
How does billing work?
Subscriptions are billed and managed by the App Store or Google Play; CareerHiKe never sees your card details. Cancel anytime. Cancelling stops future renewals — you keep Premium until the current billing period ends.
What is the refund policy?
Subscription payments are generally non-refundable once your subscription has been activated, AI resources have been consumed, or Premium services have been used. Refunds are only considered where required by applicable law, or where CareerHiKe explicitly approves an exception. Duplicate billing errors, technical payment failures, or accidental duplicate purchases may be reviewed individually. There are no prorated refunds and no partial refunds. Store refund requests are handled under the App Store or Google Play policies.
Notifications
How do I control notifications?
Open Settings → Notifications. Turn categories on or off, choose which times of day you want reminders, and set Quiet Hours so you're never disturbed.
Will I get too many notifications?
No. Reminders are capped per day, respect your Quiet Hours, and never repeat the same message — they're designed to help, not spam.
Troubleshooting
Interview Companion isn't hearing me. What can I do?
Check that microphone permission is granted in your device settings, that on-device speech recognition is available for your language, and that no other app is using the microphone.
What happens if a coach session disconnects?
The conversation stops and the microphone stops with it. A session that fails or is interrupted before it delivers anything has its 10 Coach Credits returned to your balance automatically — you do not need to contact us. If your balance still looks wrong after a few minutes, reopen the Premium screen to refresh it, and email us if it has not corrected itself.
My progress isn't syncing.
Make sure you're signed in and online. Progress is saved on-device immediately and syncs automatically when a connection returns.
How do I contact support?
Use Settings → Contact us to send us a message. We read every one and reply as soon as we can.