Delete your account
You can delete your CareerHiKe account and its data at any time. Deleting your account is also how you withdraw your consent to us processing your personal data.
Deleting your CareerHiKe account does not cancel your Google Play subscription. Google Play charges the subscription, so only Google Play can stop it. If you subscribe to Premium, cancel it first: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → CareerHiKe → Cancel subscription. Otherwise Google Play may keep charging you after the account is gone.
Delete individual items, without closing your account
You do not have to delete your whole account to remove specific data. Each of these is done in the app, takes effect immediately, and leaves the rest of your account untouched.
- A resume — History → Resumes → tap the ⋮ menu on a resume → Delete. This deletes the stored file, the text extracted from it and its analysis. Match reports, interviews and tailored resumes already made from it are kept; deleting your account removes them all.
- A job description — History → Job descriptions → tap the delete icon on the one you want removed. This also deletes the match reports and tailored resumes made for it, including their PDF files.
- An interview and its evaluation — History → open the interview → the ⋮ menu → Delete interview.
- A career guidance report — History → Career plans → open the report → the ⋮ menu → Delete.
- Your profile photo — Profile → Edit → Remove photo.
- Your name or professional links — Profile → Edit → clear the field and save.
Each of these asks you to confirm first, and the deletion is immediate — there is no request to send and no waiting period. To remove everything at once, use the options below.
Option 1 — delete it yourself in the app
- Open CareerHiKe and sign in.
- Go to Settings.
- Tap Delete account.
- Choose why you are leaving, then confirm. Your account and data are removed immediately.
Instant. No request, no waiting period.
Option 2 — ask us to delete it
If you cannot sign in — you have lost access to the account, uninstalled the app, or changed device — email support@careerhikeai.com from the address you registered with, asking us to delete your account.
Send it from the registered address where you can. If you cannot, tell us the address on the account and we will verify ownership before deleting anything — we will not delete an account on an unverified request, because that would itself be a way to attack someone.
We acknowledge and respond within the timelines required by applicable law.
What is deleted
Deleting your account permanently removes, from our active systems:
- Your account and profile — email, name, target role, experience level, profile photo and professional links
- Every resume you uploaded, including the stored files themselves
- Every job description you saved
- Your mock interviews, your answers, and the scores and feedback on them
- Your resume-to-job match reports
- Tailored resumes you built with Resume Builder, including their PDF files
- Your Interview Planner entries, reminders and journal entries
- Your career guidance reports and career journal
- Your coach sessions and the records of when they ran
- Your learning progress, streaks and achievements
- Your credit balances and their transaction history
- The subscription and payment records CareerHiKe holds for your account
- Your notification preferences and the push tokens for your devices
- Your promotional email preference and the history of that choice
- Your record of accepting the Privacy Policy and Terms of Service
This is a real deletion of the underlying records, not a flag that hides them. Your data is not recoverable afterwards, and a deleted account is never restored from a backup.
What may be retained, and why
- Backups, for up to 56 days. Copies of the database are kept for up to 56 days, so your data may remain in a backup until that backup expires. Backups are never used to restore a deleted account.
- Server logs, for 30 days. Our servers keep request logs, which include IP addresses, for 30 days.
- Our do-not-email list. If you unsubscribed from promotional email, or an email to your address bounced or was reported as spam, the address stays on this list with the reason and dates, so that no promotional email is sent to it again — even if you create a new account. Nothing else about you is on it.
- A record of actions CareerHiKe took on your account. If we changed something on your account — for example granted credits, or suspended or restored it — the record of that action, with the email address it concerned and the reason, is kept as an accountability record. Only the founder can see it.
- Your answer to “why are you leaving?” The reason you choose, and any comment you write, are kept with no link to you or your account — so please leave personal details out of the comment.
- Copies held by our service providers, under their own terms. For example, Google keeps the prompts and outputs of AI Career Coach sessions for up to 55 days to detect misuse. Google Play keeps its own records of your purchases.
- Emails you exchanged with support. Messages to and from support@careerhikeai.com are not part of your account, and stay in that mailbox.
- A one-way record of a past introductory credit grant. CareerHiKe no longer issues introductory credits, so nothing is added to this record any more; the existing entries are kept as an accounting trail. It holds no email address, no name and no device identifier — only an irreversible hash — and cannot be used to identify you, contact you, or rebuild your account.
- Anonymous, aggregated statistics that cannot be linked back to you.
Questions or complaints
Contact our Grievance Officer at support@careerhikeai.com. If a grievance remains unresolved, you may escalate it to the Data Protection Board of India. See Contact.